Processing & Shipping

All products are handmade to order or prepared in small batches.

Please allow 3-5 business days for your order to be prepared before shipment.

Personalized orders may require additional processing time.

Once an order has shipped, customers will receive tracking information when available.

The Bandana Society is not responsible for delays caused by shipping carriers, weather, incorrect addresses provided by the customer, or circumstances outside of our control.

Please ensure that your shipping information is accurate before completing your purchase.

Returns & Exchanges

We want you and your dog to be happy with your purchase.

Non-Personalized Items

We accept exchanges on eligible non-personalized items when an alternate size is available.

To request an exchange:

• The item must be unworn and unused.
• The item must be in its original condition.
• The item must be free from pet hair, odors, stains, or other signs of use.
• The exchange request must be submitted within 15 days of delivery.
• The requested alternate size must be available at the time the exchange is processed.

Because our products are handmade in small batches, we cannot guarantee that another size or fabric will be available.

If the requested alternate size is unavailable, the original item may not be exchanged for another product unless otherwise approved by The Bandana Society.

Customers are responsible for return shipping costs associated with an approved size exchange.

Original shipping charges are non-refundable.

Personalized Items

All personalized items are final sale.

Personalized items cannot be returned or exchanged due to size, change of mind, or incorrect personalization information provided by the customer.

Personalized Products

Personalized products are made specifically for the customer and are considered final sale.

We are unable to accept returns, exchanges, or cancellations for personalized items unless the item arrives damaged, defective, or contains an error made by The Bandana Society.

Customers are responsible for providing accurate spelling and personalization information at checkout.

Please carefully review all personalization details before submitting your order.

The Bandana Society is not responsible for errors resulting from incorrect information submitted by the customer.

Order Cancellations

Because our products are handmade and some orders may begin production shortly after purchase, cancellation requests must be submitted within 24 hours of placing the order.

Once production has begun, we may be unable to cancel or modify an order.

Personalized orders may enter production quickly and therefore may not be eligible for cancellation.

Damaged, Defective, or Incorrect Items

We carefully inspect each order before it leaves our shop.

If your order arrives damaged, defective, or differs from what you ordered due to an error on our part, please contact us within 5 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

If the issue is determined to be the result of an error or defect on our part, we will work with you to provide an appropriate resolution, which may include a replacement or other remedy at our discretion.